Capability
Field service management that puts delivery and installation in one visit — schedule, dispatch, and track every service call
For companies running 50+ daily service calls: the delivery team drops off the appliance, and the installation team shows up 3 days later — two teams on two systems, turning one customer visit into 2-3.
From dealer networks to the doorstep — built on rails that moved 1M+ shipments a year for India’s biggest manufacturers
Key Capabilities
Every capability below reads — and writes — the same record.
One visit, not two trips
Jobs assigned by technician skill and certification, synced with delivery for one visit.
One route, delivery and install
The route sequences drop and install off one record, not two systems planning apart.
One thread, drop to sign-off
Every status from en route to signed off reads off the delivery's own record.
Updates across the whole leg
The customer tracks drop and install on one record — not two vendors' silence.
The Problem
Field service still runs on WhatsApp groups and a coordinator’s phone. At 50-100 calls a day, technicians arrive without the right parts and two land in the same area on different days. The deeper break is the delivery-to-installation seam:
| Today | With Fretron |
|---|---|
| Delivery team drops the appliance, then leaves | One record carries the job from drop to install |
| Installer shows up 3 days later | Both teams converge on one scheduled visit |
| Two teams on two systems | One record, one owner, one status |
| One customer visit becomes 2-3 | One visit closes it |
How It Works
Requests land from your CRM, portal, or manual entry, and the scheduler assigns each job by skill, proximity, and workload. Delivery-plus-installation jobs ride one record, so both teams converge on one visit — routes optimized to cut travel.
Technicians update status on the app — en route, on-site, completed — closing with photo evidence and a signature. SLA timers run on every call; customers get automated WhatsApp updates.
This is our newest module: the numbers above are design targets, not measured averages. Pilot it on your own delivery-and-install orders, and we’ll measure what it moves.
Outcomes
Results you can expect
40%
Target: shorter delivery-to-installation cycle — what we'll measure in your pilot
90%
Designed for first-visit resolution with skill-based assignment
50%
Target: fewer complaints about scheduling
30%
Designed for technician utilization gain via route optimization
Related capabilities
Dispatch Planning
Automate dispatch with AI load planning — optimal plans in 30 min on the record your yard, tracking, and billing read. Cut TAT, cut costs, improve OTIF.
Learn MoreLoad & Route Optimization
Maximize truck utilization and optimize routes — 3D load planning, FTL/PTL consolidation, axle compliance, all on the dispatch record.
Learn MoreFreight Procurement
Automate RFQs, spot bidding, and carrier management. Awarded rates flow into dispatch and billing — lock in best rates with data-driven procurement.
Learn MoreProof
Rated by the teams who run on it
The proof is your own data: in a demo we run one day of your real orders on one record — order to stock to delivery — so you see the mechanism before you commit.
See your flow on one record
Bring one day of orders or dispatches — we’ll trace them across your channels, warehouses, and carriers.
Book a demo on your service flow